Frequently Asked Questions

Everything you need to know about your 16ARLINGTON experience.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Express international shipping generally takes 3-5 business days, while domestic UK delivery takes 1-2 business days.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, with all 16ARLINGTON tags and security seals intact.

Do you offer international shipping?

Yes, we ship globally to over 50 countries. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

How do I care for my sequined and feathered garments?

Due to the delicate nature of our signature embellishments, we recommend professional dry cleaning only. Please consult the specific care label inside your garment for detailed instructions.

Are duties and taxes included in the price?

For UK and EU orders, taxes are included. For international orders outside of these zones, duties and taxes are calculated at checkout to ensure a seamless delivery process without hidden fees.

Can I modify or cancel an order once it has been placed?

As we aim to process orders as quickly as possible, we are unable to guarantee modifications or cancellations once an order is confirmed. Please contact our concierge team immediately for assistance.